Frequently Asked Questions
The questions we are asked most often — and the answers that still hold when it snows.
Fixed price per vehicle
Tolls and tunnel fee included, nothing collected en route.
Waiting time included
Covers baggage claim and ski collection.
Winter ready
Winter tyres and snow chains in the cold season.
Clear cancellation terms
48 hours, 24 hours — no small print.
Child seats at no charge
Give ages and numbers when booking.
Price
The price is per vehicle, not per person, and is fixed at confirmation. The vignette, road tolls and tunnel fee are included. Extras you order later are quoted before they are added.
Waiting time
After landing a waiting allowance is included that covers baggage claim and ski collection. At other pickup points we wait a reasonable time; if nobody appears and nobody can be reached, the trip counts as performed.
Luggage
The number of suitcases and ski or board bags belongs in the booking. We choose the vehicle from that. Oversized luggage, sports equipment and animals should be announced in advance.
Winter
In the cold season every vehicle runs on winter tyres and carries snow chains. In heavy snowfall a pass road such as the Flexen road can be closed for a while; we check conditions before departure and tell you if your arrival shifts.
Payment
The payment method is agreed at confirmation. Card details are not stored on our systems.
Cancellation
More than 48 hours before pickup, full refund; 48 to 24 hours, 50 per cent; after that, no refund. Please send changes in writing.
Frequently Asked Questions
Is the price per person or per vehicle?
Per vehicle. Whether two or six people travel does not change it.
What happens if my flight is delayed?
We monitor the flight and move the pickup at no extra cost, provided we have the flight number.
What if the road is closed?
We check conditions before departure. If a section is closed we wait for it to reopen or agree another handover point.
Do you have child seats?
Yes, at no extra charge. Please give ages and numbers when booking.
What are the cancellation terms?
More than 48 hours before, full refund; 48 to 24 hours, 50 per cent; after that, none.
Can I bring skis and snowboards?
Yes. Please state them when booking so a vehicle with the right luggage space is assigned.
Frequently asked questions about transfers on the Arlberg: fixed price per vehicle, waiting time, ski luggage, winter equipment, closed pass roads, payment and cancellation terms.